Terms & Conditions

These Terms & Conditions ("Terms") govern the use of Shipeedo’s logistics software platform ("Platform"), services ("Services"), and any related tools, APIs, or integrations provided by Shipeedo Limited ("Shipeedo", "we", "our", or "us"), a company registered in Ireland (Company Number: 636562), with its registered office at Mc2, Penrose Wharf, Penrose Quay, Cork, Cork, T23 Xn53, Ireland.

By accessing or using the Platform, creating an Account, or engaging with our Services, you ("Customer", "you", or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

QUICK SUMMARY (NON-LEGALLY BINDING)

• You own your data, but we need a licence to host and process it.
• Pay on time or we may suspend your Account.
• No refunds unless we fail to meet our 99.9% uptime SLA.
• Don’t use us for illegal activities (e.g., hazardous materials without approval, fraud).
• APIs have limits (10,000 requests/minute; higher limits require approval).
• Disputes? Irish law applies, and we’ll try to resolve them fairly.
• Dangerous Goods? You’re responsible for compliance—we’re just the software.

This summary is for convenience only. The full Terms below are legally binding.

1. DEFINITIONS

Account

A unique user account created by the Customer to access the Platform.

Affiliate

Any entity that controls, is controlled by, or is under common control with Shipeedo.

API

Application Programming Interface provided by Shipeedo to enable integration with third-party systems.

Authorised User

An individual authorised by the Customer to access the Platform under the Customer’s Account.

Beta Features

Experimental or pre-release features of the Platform, clearly marked as "Beta" or "Preview."

Data

All information, including but not limited to text, images, files, or other content, uploaded, transmitted, or stored by the Customer or Authorised Users via the Platform.

Data Breach

A confirmed incident where unauthorised individuals access, acquire, or disclose Customer Data.

Dangerous Goods

Goods classified as hazardous under IATA DGR, IMDG Code, ADR, UN Recommendations, or applicable local laws (see Section 15.2 for details).

Dangerous Goods Data

Any Data related to Dangerous Goods, including but not limited to shipment details, classifications, or handling instructions.

Fees

The custom, negotiated charges payable by the Customer for access to the Platform or Services, as agreed upon in writing between Shipeedo and the Customer (e.g., via a quote, contract, or Order).

Force Majeure

Events beyond Shipeedo’s reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, internet outages, or cyberattacks.

GDPR

The General Data Protection Regulation (EU) 2016/679, as applicable to Shipeedo’s operations.

Intellectual Property Rights

All patents, copyrights, trademarks, trade secrets, and other proprietary rights, whether registered or unregistered, including all rights in the Platform, its content, and Shipeedo’s branding.

Logistics Data

Data related to shipments, carriers, tracking, customs, or other logistics-related information processed via the Platform.

Order

A request by the Customer for Services, including but not limited to subscriptions, API access, or custom integrations.

Platform

Shipeedo’s cloud-based logistics software, including all features, tools, APIs, and user interfaces.

Scheduled Downtime

Planned maintenance or updates to the Platform, notified to Customers at least 48 hours in advance.

Services

The provision of access to the Platform, including but not limited to software hosting, updates, support, and any other services agreed upon in writing between Shipeedo and the Customer.

Subscription Term

The period for which the Customer has paid Fees to access the Platform, as specified in the Order or Pricing Policy.

Third-Party Services

Services, tools, or integrations provided by third parties (e.g., carriers, payment processors, or cloud providers) that may be accessed via the Platform.

2. ACCEPTANCE OF TERMS

2.1 Binding Agreement

These Terms constitute a legally binding agreement between Shipeedo and the Customer. By using the Platform or Services, you accept these Terms in full. If you do not agree to these Terms, you must not use the Platform.

2.2 Amendments

Shipeedo reserves the right to modify these Terms at any time. We will notify you of material changes (e.g., pricing, liability, or data practices) via:

• Email to the address associated with your Account.
• A prominent notice on the Platform or Website.

Non-material changes (e.g., clarifications, minor updates) may be made without notice. Continued use of the Platform after notice of changes constitutes acceptance of the modified Terms.

2.3 Precedence

In the event of a conflict between these Terms and any other agreement, document, or policy (including the Privacy Policy, Pricing Policy, or Data Processing Addendum), these Terms will prevail unless explicitly stated otherwise in writing.

3. REGISTRATION AND ACCOUNT RESPONSIBILITIES

3.1 Account Creation

To access the Platform, you must:

• Provide accurate, current, and complete information during registration.
• Maintain and update your Account information as necessary.
• Keep your Account credentials (e.g., password, API keys) confidential and secure.

3.2 Authorised Users

The Customer is responsible for all activities conducted under its Account, including those by Authorised Users. The Customer must:

• Ensure Authorised Users comply with these Terms.
• Notify Shipeedo immediately of any unauthorised access or breach of security.
• Remove access for any Authorised User who no longer requires it.

3.3 Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Reverse engineer, decompile, or disassemble the Platform or its source code.
• Scrape, crawl, or index the Platform without Shipeedo’s prior written consent.
• Impersonate any person or entity or falsify your affiliation with Shipeedo.
• Interfere with or disrupt the Platform, its servers, or networks.
• Transmit or store malicious code, viruses, or harmful data.
• Exceed API rate limits (currently 10,000 requests per minute; higher limits require prior approval).
• Use the Platform to develop a competing product or service.

4. SERVICES AND PLATFORM ACCESS

4.1 Scope of Services

Shipeedo provides the Platform and Services on an "as is" and "as available" basis. The Services may include:

• Access to logistics management tools (e.g., shipment tracking, carrier integration, customs documentation).
• API access for third-party integrations.
• Software updates and maintenance.

4.2 Subscription Terms

• Subscription Plans: The Customer may select a subscription plan as outlined in the Pricing Policy. Fees are non-refundable unless otherwise agreed in writing.
• Auto-Renewal: Subscriptions auto-renew for the same term unless cancelled by the Customer at least 30 days before the end of the then-current Subscription Term.
• Downgrades/Upgrades: Changes to subscription plans take effect at the start of the next billing cycle. Downgrades do not entitle the Customer to a refund for the remaining term.

4.3 Free Trials

If Shipeedo offers a free trial:

• The trial period is limited to the duration specified at sign-up (typically 14 days).
• You must provide valid payment details to start the trial.
• If you do not cancel before the end of the trial, your subscription will automatically convert to a paid plan, and you will be charged the applicable Fees.
• Free trials are limited to one per Customer and may not be combined with other promotions.

4.4 Service Limitations

Shipeedo does not guarantee:

• Uninterrupted, error-free, or secure access to the Platform.
• That the Platform will meet your specific requirements or be compatible with all third-party systems.
• The accuracy, completeness, or reliability of any data or content provided via the Platform, including Logistics Data.

4.5 Beta Features

• Beta Features are provided "as is" and "as available" without warranty.
• Shipeedo disclaims all liability for any issues arising from their use, including but not limited to data loss, errors, or downtime.
• You may not use Beta Features for mission-critical operations without prior written approval from Shipeedo.

5. CUSTOMER OBLIGATIONS

5.1 Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards, including but not limited to:

• Irish and EU laws (e.g., GDPR, ePrivacy Directive).
• Local laws in any jurisdiction where you or your Authorised Users access the Platform.
• Export/Import Controls: You are solely responsible for ensuring that your use of the Platform complies with all export/import laws, sanctions, and trade restrictions applicable to your shipments or data.

5.2 Data Responsibilities

• Accuracy: You are responsible for the accuracy, completeness, and legality of all Data uploaded or transmitted via the Platform.
• Backup: Shipeedo is not responsible for data loss. You must maintain your own backups of all Data.
• Third-Party Data: You are responsible for obtaining all necessary consents, licences, or permissions for any Data shared with Shipeedo or processed via the Platform.

5.3 Prohibited Data

You must not use the Platform to process, store, or transmit:

• Dangerous Goods Data (unless explicitly permitted in writing by Shipeedo; see Section 15).
• Illegal Content (e.g., child exploitation material, fraudulent documents, or data that violates sanctions).
• Personal Data of Minors (without verifiable parental consent, where required by law).
• Sensitive Personal Data (e.g., health data, biometric data, racial/ethnic origin) unless you have a lawful basis for processing under GDPR or other applicable laws.

5.4 Export Controls

You agree to comply with all applicable export control laws, including but not limited to:

• EU Dual-Use Regulation (Council Regulation (EC) No 428/2009).
• US Export Administration Regulations (EAR) (if applicable to your use case).
• Irish export/import laws (e.g., restrictions on certain goods or technologies).

You must not use the Platform to:

• Export, re-export, or transfer controlled goods, software, or technology to prohibited destinations or entities (e.g., those on the EU or UN sanctions lists).
• Assist or facilitate violations of export/import laws by any party.

6. INTELLECTUAL PROPERTY

6.1 Shipeedo’s Intellectual Property

Shipeedo retains all Intellectual Property Rights in:

• The Platform, including all software, source code, user interfaces, and APIs.
• Shipeedo’s branding, logos, and marketing materials.
• Any modifications, updates, or derivative works of the Platform.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your internal business purposes in accordance with these Terms. This licence does not include the right to:

• Sell, resell, or sublicense the Platform.
• Copy, modify, or create derivative works of the Platform.
• Reverse engineer or attempt to extract the source code of the Platform.

6.2 Customer Data

You retain all rights, title, and interest in your Data. By uploading Data to the Platform, you grant Shipeedo a worldwide, royalty-free, non-exclusive licence to:

• Host, store, reproduce, and transmit your Data as necessary to provide the Services.
• Use aggregated, anonymised Data for internal analytics, benchmarking, or improving the Platform (provided such use does not identify you or your customers).

6.3 Feedback

Any feedback, suggestions, or ideas you provide to Shipeedo regarding the Platform ("Feedback") will be deemed non-confidential and non-proprietary. Shipeedo may use Feedback without restriction or compensation.

7. FEES AND PAYMENT

7.1 Pricing

Fees are negotiated and agreed upon in writing between Shipeedo and the Customer, as specified in your Order, quote, or contract.

7.2 Payment Terms

• Invoice Payment: Invoices aInvoices are issued in accordance with the agreed-upon fee structure between Shipeedo and the Customer, typically at the start of each Subscription Term or as otherwise specified in your Order or contract.
• Payment Methods: Accepted payment methods include credit/debit cards (Visa, Mastercard) and bank transfers. Additional payment methods may be added at Shipeedo’s discretion.
• Late Payments: Overdue invoices may incur a late fee of 1.5% per month (or the maximum permitted by law). Shipeedo may suspend or terminate your access to the Platform if payment is not received within 30 days of the due date.
• Currency: All Fees are quoted in Euros (€) unless otherwise agreed. If you pay in a different currency, you are responsible for any conversion fees or exchange rate fluctuations.

7.3 Taxes

• VAT: If you are based in the EU, VAT will be added to your Fees at the applicable rate (currently 23% in Ireland). Customers outside the EU are responsible for any local taxes (e.g., sales tax, GST).
• Tax Compliance: You are responsible for determining and paying any taxes (other than Irish VAT) arising from your use of the Platform.

7.4 Refunds

• No Refunds: Except as explicitly agreed in writing between Shipeedo and the Customer (e.g., in your Order or contract), all Fees are non-refundable.
• Service Credits: In the event of a Service Outage (as defined in Section 12.2), Shipeedo may issue a service credit at its sole discretion. Service credits are capped at 10% of the monthly Fees for the affected Subscription Term.

8. CONFIDENTIALITY

8.1 Definition of Confidential Information

"Confidential Information" means any non-public information disclosed by either party in connection with these Terms, including but not limited to:

• Business strategies, financial data, or technical specifications.
• Customer Data (except where such Data is already lawfully known to the receiving party).
• Shipeedo’s proprietary algorithms, source code, or trade secrets.

8.2 Obligations

• Each party agrees to use the other party’s Confidential Information solely for the purposes of performing its obligations under these Terms.
• Confidential Information must be protected with at least the same degree of care as the receiving party uses to protect its own confidential information (but in no event less than a reasonable standard of care).
• Confidential Information may be disclosed to employees, contractors, or advisors on a need-to-know basis, provided they are bound by confidentiality obligations at least as restrictive as these Terms.

8.3 Exclusions

Confidential Information does not include information that:

• Was already lawfully known to the receiving party before disclosure.
• Becomes publicly available through no fault of the receiving party.
• Is lawfully obtained from a third party without restriction.

8.4 Term

The confidentiality obligations in this Section survive the termination of these Terms for 2 years.

9. DATA PROTECTION AND PRIVACY

9.1 GDPR Compliance

If you are based in the EU/EEA or process Personal Data of EU/EEA residents:

• Shipeedo acts as a Data Processor (as defined in GDPR) for Customer Data, and you act as the Data Controller.
• You are responsible for ensuring that your use of the Platform complies with GDPR and other applicable data protection laws.
• You must provide all necessary notices, consents, and legal bases for processing Personal Data via the Platform.

9.2 Data Processing Agreement (DPA)

By using the Platform, you agree to Shipeedo’s Data Processing Addendum The DPA includes:

• Details of the Personal Data processed.
• The purpose and duration of processing.
• Shipeedo’s obligations as a Data Processor (e.g., implementing appropriate technical and organisational measures to protect Personal Data).

9.3 Security Measures

Shipeedo implements industry-standard security measures to protect Customer Data, including:

• Encryption of Data in transit (TLS 1.2+) and at rest (AES-256).
• Regular security audits and penetration testing.
• Access controls and multi-factor authentication (MFA) for Platform access.

Notwithstanding the above, you acknowledge that no method of transmission over the internet or electronic storage is 100% secure. Shipeedo cannot guarantee absolute security of Customer Data.

9.4 Data Retention

• Active Accounts: Customer Data is retained for the duration of your Subscription Term and for 90 days thereafter to allow for data recovery.
• Terminated Accounts: After account termination, Customer Data is permanently deleted within 30 days, unless Shipeedo is legally required to retain it (e.g., for tax or compliance purposes).

9.5 Data Subject Requests

If Shipeedo receives a request from a Data Subject (e.g., an individual whose Personal Data is processed via the Platform) to exercise their rights under GDPR (e.g., access, rectification, erasure), Shipeedo will:

• Notify you without undue delay.
• Provide you with the full details of the request.
• Assist you in responding to the request, where possible, at your cost.

9.6 Data Portability

Upon request, Shipeedo will provide you with a machine-readable copy (e.g., CSV, JSON) of your Data within 30 days, in accordance with GDPR Article 20. This does not apply to:

• Data that is not automatically processed.
• Derived data (e.g., analytics, aggregated reports).

9.7 Data Breach Notification

In the event of a Data Breach affecting your Data, Shipeedo will:

• Notify you without undue delay (and in any event within 72 hours of becoming aware of the breach, where required by GDPR).
• Provide details of the breach, including:
  • The nature of the breach (e.g., unauthorised access, loss, disclosure).
  • The categories of Data affected.
  • The likely consequences of the breach.
  • The measures taken or proposed to address the breach.
• Cooperate with you to mitigate the breach and comply with any legal obligations (e.g., notifying regulators or affected individuals).

10. INDEMNIFICATION

10.1 Customer Indemnity

You agree to indemnify, defend, and hold harmless Shipeedo, its Affiliates, and their respective directors, officers, employees, and agents ("Shipeedo Parties") from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your breach of these Terms.
• Your misuse of the Platform or Services.
• Your Data or your Authorised Users’ Data.
• Your violation of any applicable laws, regulations, or third-party rights.
• Any Dangerous Goods Data processed via the Platform without Shipeedo’s prior written consent.
• Your violation of export/import controls or sanctions.

10.2 Shipeedo Indemnity

Shipeedo will indemnify, defend, and hold you harmless from and against any third-party claims arising out of:

• Shipeedo’s breach of these Terms.
• Shipeedo’s infringement of any third-party Intellectual Property Rights in the Platform.
• Shipeedo’s gross negligence or wilful misconduct.

11. LIMITATION OF LIABILITY

11.1 Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
• WARRANTIES THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED.

SHIPEEDO DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE.

11.2 Exclusion of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SHIPEEDO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.
• LOSS OF USE, DATA, OR GOODWILL.
• BUSINESS INTERRUPTION.
• ANY DAMAGES ARISING FROM THE LOSS OF DATA OR CORRUPTION OF DATA.

11.3 Cap on Liability

IN NO EVENT WILL SHIPEEDO’S AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE TOTAL FEES PAID BY YOU TO SHIPEEDO IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.4 Exceptions

The limitations in this Section do not apply to:

• Shipeedo’s gross negligence or wilful misconduct.
• Shipeedo’s breach of confidentiality obligations under Section 8.
• Statutory liabilities that cannot be excluded or limited under applicable law (e.g., under Irish or EU consumer protection laws).

12. SERVICE LEVEL AGREEMENT (SLA)

12.1 Uptime Commitment

Shipeedo targets 99.9% uptime for the Platform, measured on a monthly basis (excluding Scheduled Downtime and Force Majeure Events).

12.2 Service Outages

• Definition: A "Service Outage" is any period where the Platform is completely unavailable for 5 consecutive minutes or more, as measured by Shipeedo’s monitoring systems.
• Exclusions: The following do not count as Service Outages:
  • Issues caused by your internet service provider (ISP) or local network.
  • Issues caused by Third-Party Services (e.g., carrier APIs, payment processors).
  • Scheduled Downtime (notified at least 48 hours in advance).
  • Force Majeure Events.

12.3 Service Credits

If Shipeedo fails to meet the 99.9% uptime commitment in a given month, you may request a service credit as follows:

Monthly Uptime

Service Credit

< 99.9% but ≥ 99.0%

10% of monthly Fees

< 99.0% but ≥ 95.0%

25% of monthly Fees

< 95.0%

50% of monthly Fees

Process:

1. You must submit a request for a service credit within 30 days of the end of the affected month.
2. Shipeedo will verify the outage and issue the credit within 14 days of approval.
3. Service credits are non-transferable and may only be applied to future Fees.

13. TERM AND TERMINATION

13.1 Term

These Terms commence on the Effective Date and continue until terminated in accordance with this Section.

13.2 Termination by Customer

You may terminate your Subscription at any time by:

• Following the termination process within the application.
• Paying all outstanding Fees up to the termination date.

13.3 Termination by Shipeedo

Shipeedo may terminate these Terms immediately if:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice.
• You fail to pay Fees within 30 days of the due date.
• You engage in fraudulent activity or misuse the Platform.
• You violate any applicable laws or regulations.
• Shipeedo ceases operations or discontinues the Platform (with 90 days’ notice).

13.4 Effect of Termination

Upon termination:

• Your access to the Platform will be immediately suspended.
• All outstanding Fees become due and payable.
• Shipeedo will delete your Data within 30 days, unless legally required to retain it.
• Any confidentiality obligations under Section 8 will survive termination.

13.5 Survival

The following Sections survive termination:

• Fees and Payment (Section 7)
• Confidentiality (Section 8)
• Data Protection (Section 9)
• Indemnification (Section 10)
• Limitation of Liability (Section 11)
• General Provisions (Section 17)

14. THIRD-PARTY SERVICES AND INTEGRATIONS

14.1 Third-Party Services

The Platform may integrate with Third-Party Services (e.g., carriers, payment gateways, cloud providers). You acknowledge that:

• Shipeedo is not responsible for the availability, accuracy, or reliability of Third-Party Services.
• Your use of Third-Party Services is governed by their separate terms and conditions.
• Shipeedo does not endorse any Third-Party Services.

14.2 Carrier Integrations

If you use the Platform to connect with carriers (e.g., DHL, FedEx, UPS):

• You are responsible for complying with the carrier’s terms of service.
• Shipeedo does not guarantee that all carriers will be available or that their services will meet your requirements.
• You must obtain all necessary licences or permissions to use carrier services via the Platform.

14.3 API Usage and Disclaimer

If you use Shipeedo’s API, you agree to the following:

• No Warranty: The API is provided "as is" and "as available". Shipeedo does not guarantee 100% uptime, error-free performance, or compatibility with all third-party systems.
• Rate Limits: You must comply with Shipeedo’s API rate limits (currently 10,000 requests per minute). Exceeding these limits may result in throttling, suspension, or termination of your API access.
• Testing: You are solely responsible for testing your API integrations before using them in production. Shipeedo is not liable for any failures or data loss resulting from your integrations.
• Changes to API: Shipeedo may modify, deprecate, or retire API endpoints with:
  • 90 days’ notice for breaking changes (e.g., endpoint removal).
  • 30 days’ notice for non-breaking changes (e.g., new optional parameters).
• Monitoring: Shipeedo may monitor API usage to detect abuse, security threats, or violations of these Terms.

14.4 Carrier Responsibility

• Shipeedo does not act as a carrier, freight forwarder, or customs broker. We are a software provider only.
• You remain solely responsible for:
  • Carrier selection and their terms of service.
  • Accuracy of shipment data (e.g., weights, dimensions, customs codes).
  • Compliance with carrier rules (e.g., prohibited items, packaging requirements).

15. PROHIBITED AND DANGEROUS GOODS

15.1 Prohibited Use

You must not use the Platform to:

• Process, store, or transmit Dangerous Goods Data (as defined below) without Shipeedo’s prior written consent.
• Facilitate illegal activities, including but not limited to:
  • Smuggling or trafficking.
  • Money laundering or fraud.
  • Violations of sanctions or trade restrictions (e.g., OFAC, EU sanctions).

15.2 Dangerous Goods Data

"Dangerous Goods Data" includes any Data related to goods classified as hazardous, restricted, or prohibited under the following regulations or laws:

• Air Transport: IATA Dangerous Goods Regulations (DGR).
• Sea Transport: International Maritime Dangerous Goods (IMDG) Code.
• Road/Rail Transport (EU): ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road).
• UN Regulations: UN Recommendations on the Transport of Dangerous Goods.
• Irish/EU Laws: Regulations enforced by the Health and Safety Authority (HSA) or European Chemicals Agency (ECHA).

Examples of Dangerous Goods (Non-Exhaustive List):

• Flammable liquids/gases (e.g., gasoline, propane, butane).
• Corrosive substances (e.g., sulfuric acid, bleach, battery acid).
• Explosives (e.g., fireworks, ammunition, blasting caps).
• Radioactive materials (e.g., medical isotopes, uranium).
• Biological agents (e.g., bacteria, viruses, toxins).
• Lithium batteries (unless properly declared, packaged, and labelled in accordance with carrier regulations).
• Toxic substances (e.g., pesticides, cyanide, arsenic).
• Compressed gases (e.g., oxygen, nitrogen, LPG).
• Oxidising substances (e.g., hydrogen peroxide, nitrates).

15.3 Customer Obligations

If you process Dangerous Goods Data with Shipeedo’s consent:

• You must comply with all applicable laws and regulations (e.g., IATA, IMDG, ADR).
• You must indemnify Shipeedo against any claims, damages, or liabilities arising from such Data.
• You must provide proof of compliance (e.g., carrier approvals, safety certifications, MSDS sheets) upon request.

15.4 Consequences of Violation

Shipeedo may immediately suspend or terminate your Account if you violate this section. You will be solely liable for any fines, penalties, or legal actions resulting from your use of Dangerous Goods Data.

16. DISPUTE RESOLUTION

16.1 Informal Resolution

If you have a dispute with Shipeedo, you agree to first attempt to resolve it informally by contacting support@shipeedo.com.

16.2 Mediation

If the dispute is not resolved informally within 30 days, the parties agree to mediation in Dublin, Ireland, under the Mediation Rules of the Irish Commercial Mediation Association (ICMA).

16.3 Arbitration

If mediation fails, the dispute will be finally resolved by binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC).

• Seat of Arbitration: Dublin, Ireland.
• Language: English.
• Number of Arbitrators: One (1).
• Costs: Each party bears its own costs, unless the arbitrator determines otherwise.

16.4 Litigation

Notwithstanding the above, Shipeedo may seek injunctive relief in the Irish courts to:

• Prevent unauthorised use of the Platform.
• Enforce intellectual property rights.
• Prevent breaches of confidentiality.

16.5 Class Action Waiver

You agree that any dispute will be resolved on an individual basis and not as part of a class action, collective action, or representative proceeding.

16.6 US Customers: Arbitration & Class Action Waiver

If you are a US-based Customer, you agree that:

• All disputes will be resolved via binding arbitration in Dublin, Ireland under ICC Rules.
• You waive your right to participate in a class action lawsuit or class-wide arbitration.

17. GENERAL PROVISIONS

17.1 Notices

All notices under these Terms must be in writing and sent to:

• Shipeedo: support@shipeedo.com.
• Customer: The email address associated with your Account or as otherwise specified in writing.

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Notices are deemed received:

• Email: On the day of sending (if sent before 5:00 PM Irish Time).
• Post: 3 Business Days after posting (if sent by registered mail).

17.2 Assignment

• Shipeedo’s Rights: Shipeedo may assign, transfer, or subcontract its rights or obligations under these Terms without your consent.
• Customer’s Rights: You may not assign or transfer these Terms or your rights under them without Shipeedo’s prior written consent.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.4 Waiver

Shipeedo’s failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement.

17.5 Entire Agreement

These Terms (including any referenced policies, e.g., Privacy Policy, Pricing Policy, DPA) constitute the entire agreement between the parties and supersede all prior agreements or representations.

17.6 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles.

The parties irrevocably submit to the exclusive jurisdiction of the Irish courts to resolve any disputes arising out of or in connection with these Terms.

For non-EU Customers, you irrevocably consent to the exclusive jurisdiction of the Irish courts and waive any objections to venue or inconvenient forum.

17.7 Force Majeure

Shipeedo will not be liable for any failure to perform its obligations under these Terms if such failure is due to a Force Majeure Event.

If a Force Majeure Event persists for more than 30 days, either party may terminate these Terms with immediate effect by written notice.

17.8 Language

These Terms are drafted in English. Any translations are for convenience only, and the English version will prevail in the event of a conflict.

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